Return & Refund Policy
Harts N Crafts by Brandi
At Harts N Crafts by Brandi, each item is handmade with care, creativity, and attention to detail. Because of the custom nature of our products, we ask that you read the following carefully before placing your order.
Due to the customized and handcrafted nature of our products, we do not accept returns, exchanges, or offer refunds. Every item is made to order and often personalized—this makes it impossible to resell or restock.
We want you to love your purchase! If you receive the wrong item, scent, or design, or your order was damaged due to an error on our part, please contact us within 3 days of receiving your order. We will review the issue and work to correct it.
To help us resolve your concern quickly:
We’ll either replace the item or offer a suitable solution at our discretion.
If your item arrives damaged in transit, please notify us within 48 hours of delivery. We may assist in filing a claim with the carrier, depending on the situation, but we are not responsible for damage caused by mishandling after delivery.
Cancellations are not accepted once an order has been placed and processing has begun. We begin prepping your order shortly after it's received to maintain quick turnaround times.
We are not responsible for:
We truly care about our customers and want to make sure you’re satisfied with your purchase. If you’re unhappy with your experience for any reason, please contact us—we’re happy to help when we can.
Contact Information:
hartsncraftsyc@gmail.com