Shipping & Payment Policy
At Harts N Crafts by Brandi, we strive to deliver high-quality, handmade products in a timely and transparent manner. This policy outlines how your order will be processed, shipped, and paid for, so you can shop with confidence.
Shipping Information
Shipping Locations
- We currently ship within the United States.
- At this time, we do not offer international shipping.
Processing Time
- All items are handmade to order, so please allow 7-14 business days for processing before your item ships.
- During peak times, processing may take slightly longer. We will notify you if we expect any unusual delays.
Shipping Methods & Carriers
- Orders are shipped via USPS or UPS, depending on the size and destination of the order.
- Once shipped, you will receive a tracking number via email.
Shipping Costs
- Shipping costs are calculated at checkout based on your location and order size.
- Occasionally, we offer free shipping promotions, which will be announced via the website or social media.
Lost or Damaged Packages
- If your package is lost in transit, please reach out to us so we can assist in filing a claim with the shipping provider.
- If your package arrives damaged, please email us at [Insert Email] within 48 hours with photos of the damage and packaging for review.
- We are not responsible for incorrect addresses entered at checkout. Please double-check your information before submitting your order.
Returns, Exchanges & Cancellations
Due to the custom and handmade nature of our products, all sales are final. We do not offer returns or exchanges.
However, if there is a mistake on our end (e.g., wrong item sent), please contact us within 3 days of receiving your order, and we’ll work to make it right.
Payment Information
Accepted Payment Methods
- Credit & Debit Cards (Visa, MasterCard, Discover, American Express)
- PayPal
- Other options supported via ECWID’s secure checkout
Payment Requirements
- Payment is required in full at the time of order.
- Orders will not be processed or shipped until payment has cleared.
Secure Checkout
Your payment information is securely processed via our platform. We do not store or have access to your full credit card details at any time.
Contact Us
If you have any questions about your order, shipping, or payment, please contact:
Harts N Crafts by Brandi
hartsncraftsyc@gmail.com
www.hartsncraftsbybrandi.com